Quality Control

PMRG maintains an in-house quality control department that provides evaluations and program implementation for the firm and its clients.

PMRG is one of the very few service providers to furnish a detailed, documented quality control program to owners of real estate. We are diligent in providing the resources necessary to deliver the level of service not only promised, but expected. As part of this philosophy, we have designed and delivered:
  • A first class in-house training program to keep our employees abreast of all advances in changing trends and technology as well as legislative mandates that impact our industry
  • Extremely thorough, fully documented preventive maintenance and quality control programs
  • Annual Performance Management Reviews to examine over 350 areas of operations and evaluate items such as leadership, customer service, human resources, lease management, contract management, financial reporting, construction management, engineering management and emergency life safety
  • An extensive library of policies and procedures, known as the PMRG Standards, for all aspects of management, leasing and engineering and construction services
Our quality assurance and performance auditing initiatives ensure efficient delivery of high quality services and evaluate our ability to create value for our clients through effective implementation of our Standards.
 
Now, more than ever, put our real estate expertise to work for you.

For More Information

Jimmy Gunn
President,
Property Services
713.209.5890
Bruce Edwards
EVP, Managing Director
Operations
713.209.5771